How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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Does FlexiO work with Google Home or other smart home systems?

Compatibility

Currently there is no direct integration with Google Home or other smart home platforms. FlexiO is designed to take care of things automatically and works fully autonomous. Suggestions for integrations are passed on to the development team. The focus is on automatic optimization without you having to manage anything yourself. However, LIFEPOWR offers a local API accessible via http://myio.local/api/docs/.

Does FlexiO work with off-grid systems?

Compatibility

No, FlexiO requires a grid connection for optimisation + grid balancing. Off-grid systems cannot participate. Hybrid systems with backup power functionality do work.

Is Energie.be dynamic tariff supported?

Rates & Billing

Yes, the Energie.be dynamic tariff is now available in FlexiO.

Setup:
1. Open the MyFlexiO app
2. Go to Settings → FlexiObox → Energy tariff
3. Select 'Energie.be' from the list

If your tariff was recently added and you don't see it, update your MyFlexiO app to the latest version.

Is FlexiO compatible with plug-in batteries?

Compatibility

No, FlexiO is not compatible with plug-in batteries (such as Marstek).

Plug-in batteries:
• Work independently with their own 'intelligence'
• Have limited capacity
• Cannot be externally controlled

For FlexiO you need a battery inverter OR hybrid inverter to which a home battery is connected.

⚠️ Important: Combining a plug-in battery with a battery or hybrid inverter will conflict with FlexiO's steering and generate a loss of savings.

View the compatibility list at lifepowr.io/inverters

Is bidirectional charging (V2G/V2H) possible with FlexiO?

Charger & EV

Bidirectional charging (V2G/V2H) is not currently supported by FlexiO. While this technology is on our radar for future development, there is no active integration or timeline available at this time.

If you have a bidirectional charger, FlexiO will recognize it as a regular consumer (load) and factor it into your home energy profile. However, FlexiO cannot control the discharge (vehicle-to-grid/home) functionality.

For the latest updates on supported hardware and future features, contact FlexiO support or check the compatibility list on our website.

Is there a manual for FlexiO?

General

FlexiO doesn't have a traditional manual. The system is designed to work completely autonomously and hassle-free.

You don't need to arrange anything yourself. For more insight into how it works:
• knowledge base
• Blog articles and webinars on our website
• ebook on our website

Is there an app for Apple Watch / Wear OS?

App & Visualization

No, currently no smartwatch app. Only iOS + Android app and web portal. Feature requests can be submitted via support.

My FlexiObox is warm - is this normal?

FlexiObox & Hardware

The FlexiObox may feel slightly warm during normal use - this is normal. However, if the box becomes hot or you are concerned, check that the ventilation is not blocked and the box is not in direct sunlight. For persistent overheating, contact support.

My installation is set to 'variable tariff' but I have dynamic, how do I change this?

Rates & Billing

If your energy contract is dynamic but FlexiO thinks you have variable, the tariff setting needs to be adjusted.

Solution:
1. Open the MyFlexiO app or go to my.flexio.energy
2. Go to Settings → FlexiObox
3. Select Energy tariff
4. Choose your energy supplier and the correct tariff plan.

Important: With the wrong tariff setting, FlexiO does not optimize correctly for hourly prices. Adjust this as soon as possible for maximum savings.

What happens to FlexiO if I'm on vacation?

FlexiObox & Hardware

FlexiO continues to work automatically during your absence. You don’t have to do anything, FlexiO will recognize a change in your consumption pattern and will anticipate this.

Benefits

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Knowledge Base

Compatibility

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