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FlexiO usually restarts automatically after a power outage. If it does not and there is no internet connection, you will see an “offline” message in the MyFlexiO app. Then follow the “FlexiObox is offline” step‑by‑step plan to get FlexiO back online. If this does not help, contact us via our contact form or simply reply to this ticket within 7 days.

Refer to the step‑by‑step plan via this link:

FlexiO is now available for installations in Wallonia. Please refer to our list of certified installers via this link:

Your installer will then provide you with a customized quote.

FlexiO does not have a ready-made direct connection to your heat pump, but you can still benefit from two practical options:

1. Indirectly via the home battery – FlexiO recognizes the consumption pattern of your heat pump and charges the battery during cheap or green periods. The battery then supplies energy when your heat pump is operating, reducing peak grid load.

2. Through the local FlexiO API – FlexiO can broadcast a generic control signal indicating when it is advantageous to consume more or less energy. An external home‑automation controller or an SG‑ready relay can convert this signal into an action for your heat pump or boiler.

These solutions require custom implementation and coordination with your installer or a home‑automation partner to ensure they match the available control options of your heat pump (e.g., SG‑ready, eBUS, dry contact).

You can’t adjust the monthly peak yourself in the app, but we can change it for you after our technician has verified that an adjustment is worthwhile. Let us know briefly why you want to increase the monthly peak (e.g., comfort, EV charging, appliances that frequently run simultaneously) and to what value you’d like it adjusted. Keep in mind that once a higher monthly peak is recorded this month, it cannot be lowered for the rest of the month.

It makes no sense to adjust the battery control manually; this undermines the optimization and can cause extra costs and wear.

The automatic optimization of FlexiO EMS+ takes into account your personal energy price, solar generation, network tariffs, energy losses, and all other cost and revenue streams.

In this way, FlexiO EMS+ consistently makes the financially best choice for you in this complex energy transition.

An EMS should provide relief; manual intervention cannot be the purpose of an EMS.

Unfortunately, you cannot take the FlexiObox with you to your new home. The FlexiObox is linked to your current installation. If you want a FlexiObox in the new house, order one together with the installer who will set up your new installation.

It is not possible to temporarily pause or suspend your FlexiO subscription. Your FlexiObox continues to operate locally during your absence and resumes full control as soon as the internet connection is available again; you do not need to do anything.

Billing quarterly or annually is unfortunately not possible; we currently offer only one billing option to keep our administration consistent.

We have checked your system and found no technical errors.

FlexiO continuously optimizes based on multiple factors simultaneously, such as participation in grid balancing, expected consumption peaks, dynamic energy prices, and weather forecasts. As a result, the system may sometimes differ from what you might initially expect. This is intentional: FlexiO makes decisions at every moment that provide you the most benefit.

If you want to learn more about how FlexiO works, view our documentation via our knowledge base; we recommend reading the eBook. Or sign up for one of our webinars on our website.

Knowledge base: https://lifepowr.odoo.com/odoo/knowledge/943/knowledge/1004[VERIFY URL]
Webinars:

The savings in the MyFlexiO app consist of two parts: solar energy and control savings.

To calculate them, FlexiO looks at your consumption over a specific period. This consumption is simulated with an energy price based on an average variable tariff for that same period. Your monthly peak without smart control is also taken into account.

Then we calculate the benefit from your solar energy, which is easily determined through self‑consumption.

Finally, we calculate your total energy cost after all control and optimization. By doing this, we can also determine the control savings that you can view in the MyFlexiO app.