How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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My FlexiObox is warm - is this normal?

FlexiObox & Hardware

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The FlexiObox may feel slightly warm during normal use - this is normal. However, if the box becomes hot or you are concerned, check that the ventilation is not blocked and the box is not in direct sunlight. For persistent overheating, contact support.

My installation is set to 'variable tariff' but I have dynamic, how do I change this?

Energy Tariffs

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If your energy contract is dynamic but FlexiO thinks you have variable, the tariff setting needs to be adjusted.

Solution:
1. Open the MyFlexiO app or go to my.flexio.energy
2. Go to Settings → FlexiObox
3. Select Energy tariff
4. Choose your energy supplier and the correct tariff plan.

Important: With the wrong tariff setting, FlexiO does not optimize correctly for hourly prices. Adjust this as soon as possible for maximum savings.

What happens to FlexiO when I am on vacation?

FlexiObox & Hardware

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FlexiO continues to work automatically during your vacation; you don’t need to do anything. FlexiO detects a change in your consumption pattern and anticipates it.

What if my FlexiObox is stolen or damaged?

FlexiObox & Hardware

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Contact support. If stolen, file a police report. Insurance may be covered through your home contents insurance. LIFEPOWR can send a replacement box (costs depend on situation + warranty). Depending on the damage to the installation, the replacement may be plug-and-play (no installer needed) or require reinstallation by an installer.

What is EBEM and does it work with FlexiO?

Energy Tariffs

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FlexiO fully supports EBEM, and since October 2025 you have automatically been switched to 15‑minute tariffs. No action is required on your part.

What is EnergyKnights and does it work with FlexiO?

Energy Tariffs

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EnergyKnights is an energy supplier with dynamic tariffs that also offers an ePOWR tariff.

You can find an overview and accompanying explanation of all (non) compatible energy tariffs in our knowledge base via the following link:

What should I do when moving with FlexiO?

Subscription & Billing

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Leave the FlexiObox behind during installation; for a new home it is usually simpler and cheaper to order a new FlexiObox.

If you still take the FlexiObox with you, contact LIFEPOWR via the website (or reply to this ticket). For technical questions you can approach the original installer, or a new installer near your new home. It is likely that your FlexiObox will need to be fully reconfigured.

Net balancing earnings are paid out up to three months after the moving date. Your subscription continues and any free period can be transferred.

However, as mentioned above, it is much more efficient to leave the FlexiObox in the old home and install a new one in the new home.

Where can I, as an installer, order a FlexiObox?

Installation & Activation

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You can order a FlexiObox from our official distributors; you can find an overview of them on our website.

Why does the FlexiObox cost more from the installer than on the website?

General

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The FlexiObox costs more from the installer because additional materials, transportation costs, and after‑sales support are included. Our certified partners provide quality and assistance, which self‑installation does not offer.

A power outage has been announced, what should I do?

FlexiObox & Hardware

FlexiO usually restarts automatically after a power outage. If it does not and there is no internet connection, you will see an “offline” message in the MyFlexiO app. Then follow the “FlexiObox is offline” step‑by‑step plan to get FlexiO back online. If this does not help, contact us via our contact form or simply reply to this ticket within 7 days.

Refer to the step‑by‑step plan via this link:

Benefits

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Knowledge Base

Compatibility

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