Got a question for us?

No, you cannot adjust the monthly peak setting yourself in the app. Contact LIFEPOWR support if you want to change the default value (2500W). In winter, a higher value (e.g., 4000W) may be more convenient; in summer, you can often return to default. 

Yes, via the local FlexiO API at http://myio.local/api/docs/ you can request data for integration with external tools like PowerBI. LIFEPOWR provides this as a free service. We do not provide additional support for it.  

Yes, you can use it for multiple locations. Each location gets its own FlexiObox and EAN. In the app, you can easily switch between locations in the settings (header) when your email address is linked to multiple FlexiOboxes, just make sure you use the same email address for each one.

FlexiO is primarily a Smart Energy Management System (EMS+) for smart control, not a monitoring tool with alarms.

What FlexiO DOES do:
- Show real-time consumption in the MyFlexiO app
- History of consumption, production and battery
- Automatic optimisation of battery and charging station

What FlexiO does NOT do:
- Alarms/notifications for abnormal consumption
- standard Integration with Home Assistant or smart plugs
- Control of external devices

FlexiO uses Modbus communication with your inverter. While parallel Modbus sharing (TCP or RTU) is technically possible—for example with Home Assistant or other monitoring software—this is not recommended. Using the same virtual port on the inverter will overload the communication port and corrupt the data stream to FlexiO, making it impossible to steer correctly.

For data integration, we recommend using the local FlexiO API at myio.local/api/docs/ instead. Reading data via this API does not negatively affect steering and shows the most important parameters without conflicts.

With FlexiO you can control your charger for peak shaving, even without a battery. FlexiO controls only the charger and takes total home consumption into account. However, without a battery the possibilities are more limited. It's worth considering having a battery installed - then FlexiO can fully deliver optimal peak shaving.

No, FlexiO is specifically designed to run on the Raspberry Pi 4 in the FlexiObox. Other systems are not supported.

However, a local API is available for integrations:
• Browse to myio.local/api/docs/ (on the same network)
• Available endpoints: /api/ems/measurements for current measurements
• /api/ems/generic-load for advanced integrations

The API documentation is available on the FlexiObox itself.

Yes, you can switch to Energy Knights or other suppliers with a dynamic contract.

Dynamic contracts between different suppliers are virtually all the same. Changing suppliers therefore has no positive or negative effect on FlexiO.

What does have an effect is changing tariff type (for example from dynamic to fixed or variable). Don't forget to set up your new tariff in the MyFlexiO app after switching.

Yes, FlexiO is compatible with the HomeWizard P1 dongle. It's important that the Wi-Fi connection with the dongle is stable.
Check with your installer that the dongle is on the same network as FlexiO during the installation.

No, you don't need to do anything if you install a heat pump.

The FlexiO algorithm is designed to automatically take your consumption into account and includes your consumption history. As soon as the heat pump starts and electricity consumption increases, FlexiO will automatically take this into account and recognises the heatpump consumption pattern.

FlexiO learns not only the size of the consumption, but also the new usage pattern.

Note: FlexiO cannot control the heat pump itself - only the battery, EV charger and inverter.