How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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Can FlexiO control my heat pump, boiler, or underfloor heating?

Compatibility

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FlexiO cannot directly control your heat pump, boiler, or underfloor heating. However, FlexiO includes them in the consumption analysis and uses that data for battery control and peak shaving.

If you want more precise control, you can connect the heat pump via FlexiO’s built‑in API, but this requires technical knowledge and LIFEPOWR does not provide support for this. All information can be found in our knowledge base via this link:

Is a Smappee charger compatible with FlexiO?

Charger & EV

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No, the Smappee charger is not compatible with FlexiO. Smappee operates as a closed system and cannot communicate with FlexiO. However, both systems can operate side by side: FlexiO recognizes the consumption of the Smappee charger as a large load and takes it into account in its battery strategy.

My FlexiObox is offline - what now?

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1. First, check if your FlexiObox has power by verifying the LED is on.
2. Then check your internet connection and ethernet cable, and try restarting your router.
3. If that doesn't help, restart the FlexiObox by unplugging it, waiting 30 seconds, and plugging it back in.
4. If your FlexiObox is still offline after these steps, please contact support.

If the FlexiObox shows no LED (red or green), or only shows a red light that is slowly pulsating, there might be an issue with your power supply. Try another power supply (eg. from your phone) to see if this solves your issue.

I can't log in to the MyFlexiO app

MyFlexiO App

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Make sure you're using the correct email address. If you've forgotten your password, use the 'Forgot password' option and check your spam folder for the reset email. You can also try logging in via my.flexio.energy in your browser. If you're using a VPN, try turning it off as this can sometimes cause login issues.

What is the ePOWR tariff?

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The ePOWR tariff is a dynamic energy tariff that is cheaper than standard dynamic tariffs and includes ePOWR services.
Benefits:
1) Cheaper tariff structure,
2) ePOWR earnings via energy bill (no more waiting 3 months)
Currently available via Trevion and Energy Knights, with more suppliers expected in the future.

How does FlexiO work with negative energy prices?

Savings & Earnings

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FlexiO protects you from paying for injection by applying curtailment. With negative prices FlexiO limits PV production to your own consumption, so excess energy is not injected and you incur no costs. If grid balancing at that moment yields more than the injection cost, FlexiO automatically calculates whether injection is still more advantageous. Note: curtailment works only with hybrid inverters that support this function.

What does the ‘approved’ or ‘qualified’ status mean for grid balancing?

Grid Balancing

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Your installation is technically approved for grid balancing and is now placed in a waiting group. After the group is assembled by LIFEPOWR and submitted to Elia, approval typically takes 8–12 weeks. Once this is completed, you can actively participate in grid balancing. Even without active participation, FlexiO already provides smart control and savings on your energy bill.

Can FlexiO control my air conditioner?

Compatibility

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No, FlexiO cannot control an air conditioner. However, FlexiO automatically includes your air conditioner in the smart control and adjusts the battery strategy accordingly. You can optionally use our API to switch a device intelligently, but this requires some technical setup and LIFEPOWR does not provide support for it. Information can be found in our knowledge base via this link: [VERIFY URL]

When does FlexiO become active after installation?

Installation & Activation

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The FlexiObox must be activated by the installer (remotely via portal). Normally within 2 days after installation. Check System status in the app - if 'being configured': contact your installer.

Where can I check or change my IBAN number?

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You can check and change your IBAN number for payouts via:

1. Open the MyFlexiO app or go to my.flexio.energy
2. Go to Settings → User Profile
3. Here you'll find your IBAN which you can change

Make sure your IBAN is correct for the payout of your grid balancing income.

Benefits

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Knowledge Base

Compatibility

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