Got a question for us?

Each FlexiObox activated after 1 April 2026 receives the first 12 months of free control and is therefore exempt from subscription fees. This period starts as soon as your installer has activated the control.

Sorry to hear you haven’t received any feedback. Could you let us know which installers you requested a quote from?

You can contact one of our distributors directly for a quote and installation of the FlexiO system. They also install themselves, but are in contact with many installers:

- Smarter Batteries (Matthieu Veys) +32 476 60 43 36
- AUTON Energy (Bart Bossyns) +32 9 231 16 39
- Project Zero (Ecostal) +32 56 711 501

To ensure a smooth move, we need the exact transfer date and would like the new owner's name and email. Your subscription will be stopped and direct debit cancelled; any Netbalancing income payouts will continue for up to three months after the move date. The new owner can start a new subscription via the MyFlexiO app and must report installation and re‑configuration questions to the original installer.

Please let us know:
• Whether the FlexiObox will be moved to your new address.
• If not, the exact transfer date and the name and email address of the new owner.

You need to adjust the capacity of your battery in the flexiO account. This can only be done by your installer. Be sure to inform your installer that the configuration must be changed to ensure optimal control.

The MyPOWR price graphs appear only one month after activation in the app, because we first need to collect enough data. Once that period has passed, you can view the values directly.

To determine if your charging station is compatible with FlexiO, consult the compatibility list on our website via this link:

If your model is in the list, you can easily connect your EV‑charger through the MyFlexiO app.
The required instructions are available in the documentation on our knowledge base via this link:

If your model is not in the list, the charging station is still considered a consumer. FlexiO will take this into account, ensuring your battery is not fully discharged to your electric vehicle, but instead used intelligently so that your monthly peak is not increased.

Increase the charging current of your (Easee) charger via the MyFlexiO app under the EV tab. Click for the documentation manual.

Set the maximum current to the maximum allowed by your connection or charger. Also check that the correct number of phases is set: if the charger is configured for 3 phases but your car or connection only supports 1 phase (or vice versa), FlexiO distributes the power incorrectly, causing your vehicle not to charge at the proper speed.

FlexiO can directly control your charger only if the model is in our compatibility list. If your charger is not in the list, direct control is not possible. Click for an overview of our compatible chargers.

If your charger model is in the list but there is still no response, check whether the charger is connected to the same (sub)network as your FlexiO box.

If this is the case, you need to adjust the configuration settings on the charger: for brands like Easee you can do this yourself via the MyFlexiO app, while for Alfen, Etrel, or other brands the installer must perform the adjustment/settings.

If your charger is not in the list, FlexiO only recognizes it as a high consumption device and you cannot expect direct control.

Contact our support if you need help checking the list or adjusting the configuration; we will guide you step by step.

The health score indicates how well the FlexiObox was connected to your installation and whether the control signals could be sent correctly throughout the month.

A score of, for example, 40% means the FlexiObox was unreachable 60% of the time, so your installation could not be controlled.

We recommend checking the troubleshooting document in our knowledge base:

Key checks you can perform:
- Is the LED on the FlexiObox continuously green?
- Is the FlexiObox network cable connected directly to the modem (no powerline adapter/extender)?
- Has anything changed on the network (new modem, new provider, Wi‑Fi password)?
- Have you already restarted your FlexiObox? (disconnect power, wait 5 seconds, reconnect)

If the above does not resolve the issue, please contact your installer so they can investigate the connection problem.

If your MyPOWR Price has suddenly risen, it may indicate a problem with your inverter, battery, or internet connection. Check your System Status in the MyFlexiO app to see if everything is working properly.