How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

LIFEPOWR | Get in touch

What is the difference between grid balancing via energy supplier and via grid operator?

Grid Balancing

FlexiO offeres grid balancing in two types: rPOWR for grid operators, and ePOWR for energy suppliers. In some cases, both types can be combined. The biggest differences are:

- Payout terms: ePOWR with your energy bill, rPOWR after 3 months.
- Technical process: rPOWR works with reserved battery capacity and steers on grid frequency. While ePOWR is on wholesale energy markets and looks at real time system imbalance.

Want more information about the types of grid balancing we offer? Read it here: https://docs.lifepowr.io/user/v1/flexio-insights

What is the difference between solar charging and eco mode?

Charger & EV

Solar charging only uses your excess solar energy. no sun means no charging. It's the greenest option. Eco mode only charges when the energy price is below a limit you set, regardless of the source. If you want fully automatic cost optimisation without setting thresholds, use Smart mode instead.

What is the difference between the app and web portal?

App & Visualization

The MyFlexiO app (iOS/Android) and my.flexio.energy (web) display the same data. You can use the same login for both.

What is the peak test in grid balancing and why does my monthly peak increase?

Grid Balancing

The aggressive charging and discharging behavior you notice is the result of a peak test - a test that must be performed to prepare your installation for grid balancing.

Why is this needed?
This test demonstrates that your battery installation meets the grid operator's requirements.

Benefits after the test:
- Once the monthly peak has been raised, more flexibility is created
- FlexiO can charge/discharge at higher power during favorable moments
- This leads to more savings over time

Important: The first month is often not yet profitable (startup phase), but from the second month onwards returns become more favorable. FlexiO only performs actions when expected returns outweigh the costs.

When does my tariff change become active in FlexiO?

Rates & Billing

Tariff changes in the MyFlexiO app are synchronized with the FlexiObox once per day.

After changing your tariff:
• The old tariff remains visible in the app briefly
• The change is processed overnight
• From the next day, FlexiO controls according to the new tariff

Tip: Change your tariff as soon as your contract is active, then it will be operational the next day.

Which charger does FlexiO prefer for new installations?

Charger & EV

FlexiO has no specific preference - choose a charger from the compatibility list at lifepowr.io/chargers.

Will I get a refund if my FlexiObox was offline for a long time?

Subscription

refund, offline, compensation, downtime, money, back, subscription, flexiobox, installation, notification, internet, connection

If your FlexiObox and energy installation is configured and installed correctly, your system should fallback on self consumption.

If your system is offline due to your local internet connection issues, LIFEPOWR will not refund your subscription fee. If a system is offline for several days, LIFEPOWR will send you an email to notify you. Always check your spam folder.

Are cascade inverters (multiple inverters) compatible with FlexiO?

Compatibility

Currently, cascade inverters (multiple inverters in series, e.g., 2 Huawei inverters with 1 battery) are not yet supported, but this is on the roadmap.

In a cascade configuration, the first inverter acts as master and the others as slaves. There is no timeline yet for when this functionality will become available.

Check the current compatibility list at lifepowr.io/inverters

Can FlexiO control my Tesla charger?

Charger & EV

The standard Tesla charger cannot be controlled by FlexiO.

What FlexiO does do:
• The charger is recognised as a large consumer
• FlexiO takes this into account to not drain the battery
• The monthly peak is protected

For full charger control, you need a compatible charger. See the list at: lifepowr.io/chargers

Can FlexiO send a signal to start other appliances (e.g., washing machine)?

General

No, FlexiO currently does not control external appliances like washing machines, not even via smart grid ready systems. This doesn't fit with FlexiO's core focus: hassle-free automatic optimisation of battery and charging station. FlexiO balances between capacity tariff, self-consumption, dynamic prices and grid balancing - without you having to intervene.

Benefits

Got a question for us?

Knowledge Base

Compatibility

Contact us

Did not found the answer to your question?