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FlexiO is compatible with several dynamic energy suppliers, including Engie Dynamic, Bolt, Luminus, Eneco, Frank Energie, Energy Knights (ePOWR tariff), Ecopower, energie.be, and Trevion (ePOWR tariff). After switching suppliers, make sure to select the correct tariff in the MyFlexiO app under Settings.

When your solar inverter is a different system than your battery inverter, solar production is sometimes calculated instead of directly measured. If your consumption is temporarily higher than production, the calculated value may show 0W while there is actually production. The energy is not lost but consumed by your household! For exact measurements, you can have a separate meter installed (e.g., HomeWizard Eastron), but this is not necessary for correct FlexiO operation.

You can adjust your energy tariff in the app. 

1. Open the MyFlexiO app or go to my.flexio.energy
2. Go to Settings → FlexiObox
3. Select Energy tariff
4. Choose your energy supplier and the correct tariff plan. 

Whenever you change suppliers, make sure to update this setting — having the correct tariff ensures better optimization.

Open the MyFlexiO app and check the System Status page:

Signs everything is working:
• Status shows "All systems active" (green)
• Live Status shows FlexiObox: Online ✅ and FlexiO steering: Active ✅
• Real-time data is updating in the app
• You see charging/discharging sessions in your history

Signs something may be wrong:
• Status shows "Problems detected", "System offline", or "Configuration ongoing"
• Battery savings are negative – this usually means your installation is not following FlexiO commands
• No recent charging sessions visible

Note: Savings calculations only appear after your first complete month.

If you're unsure whether everything is working correctly, contact support via lifepowr.io/contact with your FlexiObox ID.

You can reach FlexiO support by email at support@lifepowr.io or via the contact form at lifepowr.io. To speed up your request, always include your FlexiObox ID or registered email address.

You can enter your EAN code during registration or later via the MyFlexiO app:

1. Open the MyFlexiO app or go to my.flexio.energy
2. Go to Settings → FlexiObox
3. Enter your EAN code

Note: 
- The EAN code consists of 18 digits and starts with 54
- You can find it on your energy bill or digital meter
- Sometimes the EAN has already been added by your installer

Getting the message 'EAN code is already used'? Contact support.

Contact support with your new address + EAN code. The old system will be unregistered, the new location will be set up. Take the FlexiObox with you or return it. For new installations: the installer handles activation.

No, FlexiO as a brand is not directly available in the Netherlands.

Alternative:
The LIFEPOWR technology is operated in the Netherlands via Sunergy (trade name: Slimmerik).

Do you live in the Netherlands and are interested? Contact Slimmerik/Sunergy.

Why only Belgium?
FlexiO is specifically developed for the Belgian energy market, with support for:
- Flemish grid operators (Fluvius)
- Belgian capacity tariff
- Elia grid balancing

A red flashing LED indicates there's no internet connection or a startup error occurred. An orange LED means the FlexiObox is connecting. A green LED means everything is online and working properly. If there's no LED at all, the FlexiObox has no power — check the power supply. For more help, follow the troubleshooting guide at docs.flexio.lifepowr.io or contact LIFEPOWR via lifepowr.io/contact 

Savings are typically lower during winter months due to less sunshine and more stable energy prices. It's best to compare your results using the yearly overview rather than month-by-month. If you have persistent concerns, contact support to request a system check.