How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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What are the different statuses of grid balancing?

Grid Balancing

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There are 3 different statuses for grid balancing:

1. In evaluation
- Your system is being technically tested (up to 12 weeks)
- Meanwhile, FlexiO is already working smartly for local savings on your energy bill
- This is an automatic process

2. Stand-by
- Your system is registered for grid balancing
- Currently no active participation because local savings are worth more
- FlexiO automatically chooses what yields the most economically

3. Active
- You are currently actively participating in grid balancing
- Your battery is being controlled for grid stability
- You are currently earning income via grid balancing

You can see the current status in the MyFlexiO app under 'System status'.

What is the difference between savings and earnings?

Savings & Earnings

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Savings refer to the reduction on your energy bill achieved through smart buying and selling at the right moments, combined with capacity tariff monitoring. Earnings are the extra income you receive from grid balancing, which is paid out by LIFEPOWR with approximately a 3-month delay. You can view both savings and earnings in the MyFlexiO app.

FlexiObox power supply is broken - what now?

FlexiObox & Hardware

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Temporary solution: Use any 5V/3A USB adapter, such as a phone charger. Permanent solution: Contact support via https://lifepowr.io/contact to request a replacement power supply under warranty (valid for 2 years). Be sure to include your shipping address.

Is my free period cumulated when switching to ePOWR tarief?

Subscription

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No, free periods are not cumulated. If you currently have a free subscription through another promotion.

What is the monthly peak and how does FlexiO help?

Savings & Earnings

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Monthly peak = highest quarter-hour peak in a month, determines the capacity tariff. FlexiO actively monitors this: battery discharges to flatten peaks, EV charges to avoid peaks. Result: lower grid costs.

Why doesn't my battery charge to 100%?

Savings & Earnings

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This is normal behavior for FlexiO - your battery is intentionally not always fully charged.

Reasons:
1. Room for solar energy: FlexiO reserves capacity for expected solar production the next day
2. Battery lifespan: Keeping the battery constantly at 100% is bad for its longevity
3. Grid balancing: Part of the capacity is reserved for grid balancing services
4. Economic consideration: Charging isn't always profitable vs. degradation costs

Tip: Never judge FlexiO based on a single day or snapshot. The value lies in the long-term strategy - look at results over at least one month.

Read: ‘Why your battery is not fully charged, and you are better’ for it via the blogs.

Can I use the FlexiO web app on my computer?

App & Visualization

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Yes! FlexiO is available on multiple platforms:

Web App (PC/laptop/tablet):
- Go to my.flexio.energy
- Log in with your email address and password
- All features are available

Mobile App:
- iOS: App Store
- Android: Google Play Store

Functionality:
Both versions offer the same capabilities:
- Real-time consumption and production
- History and graphs
- View savings and earnings
- Adjust profile and tariff
- Manage charging station
- Check system status

Tip: If you have problems with the app, log out and log back in to refresh the data.

Does FlexiO also work with a variable energy contract (non-dynamic)?

Rates & Billing

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Yes, FlexiO works with all types of energy contracts: fixed, variable AND dynamic.

Difference in savings:
- With a variable contract, savings are possible but smaller
- With a dynamic contract, savings are significantly larger
- FlexiO can inject/withdraw power at optimal moments with dynamic tariffs

Recommendation:
To get the most out of FlexiO, switching to an ePOWR tariff. Find more info here.

Grid balancing:
For participation in grid balancing, a dynamic tariff is a must.

How does FlexiO pay out grid balancing earnings?

Grid Balancing

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Grid balancing earnings are paid out monthly by LIFEPOWR.

Timing:
- Earnings are paid out approximately 3 months after the month they were generated
- This is due to the processing cycle of Elia (the Belgian transmission system operator)

Example:
- Earnings generated in January → payout around April

Track via the app:
- Open the MyFlexiO app
- Go to 'Insights' to view your savings and earnings

More info: docs.lifepowr.io/self-billing

How do I reset my password?

Account & Login

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Go to my.flexio.energy and click 'Forgot password' on the login screen. You'll receive a reset link via email — be sure to check your spam folder if you don't see it. The link is valid for 24 hours. If you're still having trouble, contact support and include your registration email address.

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