How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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How long until grid balancing becomes active? (detailed)

Grid Balancing

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It takes an average of 8 to 12 weeks before your FlexiObox can actively participate in grid balancing. In exceptional cases, this may take slightly longer.

Why so long?
Your system must be verified by three parties:
1. LIFEPOWR - technical verification
2. Fluvius - grid operator verification
3. Elia - qualification for participation

Important: You don't need to do anything yourself, this happens automatically. All other functions of your FlexiObox (smart control, savings) already work from activation.

Once you're ready for participation, you'll receive an email and see the status 'Active' appear in the MyFlexiO app.

What does 'approved' or 'qualified' status mean for grid balancing?

Grid Balancing

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Approved/Qualified means your installation has been technically approved for grid balancing. You're placed in a waiting group:

1. LIFEPOWR assembles groups with sufficient combined capacity
2. The group is submitted to Elia for external qualification
3. After approval, active participation begins

This process takes an average of 8-12 weeks, sometimes longer due to administrative changes at Elia.

Important: Even without active grid balancing, FlexiO already works for smart control and savings on your energy bill.

Can FlexiO control my AC or air conditioning?

Compatibility

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No, FlexiO cannot control air conditioning. This is also not on the roadmap.

FlexiO only controls:
- Home battery (via inverter)
- Charger (compatible models)
- PV production (curtailment during negative prices)

However: FlexiO considers your AC as a consumer and automatically takes this into account in its smart control. The algorithm learns your consumption pattern and adjusts the battery strategy accordingly.

When does FlexiO become active after installation?

Installation & Activation

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The FlexiObox must be activated by the installer (remotely via portal). Normally within 2 days after installation. Check System status in the app - if 'being configured': contact your installer.

Where can I check or change my IBAN number?

Account & Login

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You can check and change your IBAN number for payouts via:

1. Open the MyFlexiO app or go to my.flexio.energy
2. Go to Settings → User Profile
3. Here you'll find your IBAN which you can change

Make sure your IBAN is correct for the payout of your grid balancing income.

How do I create a FlexiO account?

Account & Login

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To create your account:
1. Download the MyFlexiO app (available on iOS and Android)
2. Click 'Create account'
3. Enter your email address and EAN code
4. Your password for the MyFlexiO app must meet the following requirements:
Minimum requirements:
- At least 8 characters long
- At least 1 uppercase letter (A-Z)
- At least 1 lowercase letter (a-z)
- At least 1 special character (such as ?!@#)
5. Enter your IBAN for payouts

Which inverters are compatible with FlexiO?

Compatibility

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Check the current list at http://lifepowr.io/compatibility The list is regularly expanded.

My EAN code gives error 'already in use'

Account & Login

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This happens when the EAN is already linked to another account (e.g., by the installer or previous owner). Contact support with your EAN code — they can reset the link.

What is the capacity tariff in Flanders?

Savings & Earnings

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Since 2023, the capacity tariff has been part of the electricity bill in Flanders. Under this system, a portion of the grid charges (distribution costs) is no longer based solely on total energy consumption, but also on the amount of electricity used simultaneously — the peak power demand.
The capacity tariff is calculated based on the average of the highest 15-minute power peaks (in kW) recorded each month.FlexiO actively monitors this by discharging your battery during peak moments and charging your EV smartly to keep your month peak low. You can check your current monthly peak in the MyFlexiO app.

Can I install the FlexiObox myself?

Installation & Activation

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No, the FlexiObox must be installed and configured by a certified FlexiO installer.

The installer:
- Connects the FlexiObox correctly
- Configures the connection with your inverter
- Activates your FlexiO account
- Ensures everything communicates properly

Need an installer?
Find a certified installer at lifepowr.io/installers or via the 'Only need a FlexiObox?' button on the partner page.

Already have an installation and just want to add a FlexiObox? Contact partner one of our partners.

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