Got a question for us?

Yes, a FlexiObox can be perfectly installed afterwards on an existing installation with solar panels, battery and/or charger. Requirement: your equipment must be compatible with FlexiO (check www.lifepowr.io/inverters and /chargers). Contact a FlexiO partner via 'Only need a FlexiOBox?' on the website.

No, FlexiO automatically determines the optimal state of charge (SOC) strategy. Setting manual restrictions would reduce your savings and block grid balancing participation. If you have specific backup power requirements, please discuss these with your installer.

You can log in on multiple devices using the same login credentials (email and password). Simply log in through the app or via your browser. This allows your partner or family member to use the account on their own phone.

No, the savings and earnings you see in the MyFlexiO app do not account for the subscription fee (€9.95/month for battery, €4.95/month for charging station, or €14.90/month for both). You need to subtract the subscription yourself to calculate your net result.

FlexiO has supported quarter‑hourly prices (15‑minute tariffs) since October 2025. For most energy suppliers this is set automatically, but you can adjust it yourself in the MyFlexiO app under tariff settings.

Not sure whether your energy contract is based on 15‑ or 60‑minute intervals? Contact your energy supplier for more information and adjust it in the MyFlexiO app if needed.

Yes, you need to arrange your energy contract yourself. FlexiO/LIFEPOWR is not an energy supplier. Contact your new energy supplier to find out how best to switch.

You can find an overview and accompanying explanation of all (in)compatible energy tariffs in our knowledge base via this link:

The MyFlexiO app has a History page where you can view several graphs showing different aspects of your home's energy use and production. Here's how to read each one:
Navigating the graphs
By default, the app shows today's data. To view a different day, tap "Today" and navigate to the date you want. You can tap any graph to see more details.
Consumption graph
Shows how much electricity your home has used throughout the day. The total consumption for that day appears at the top.
Solar graph
Displays how much solar energy your panels have generated, as measured by FlexiO. The total solar production for the day is shown at the top.
Grid graph
Shows your interaction with the electricity grid:
• Red = electricity you've taken from the grid (import)
• Blue = electricity you've sent back to the grid (injection)
Battery Level graph
If you have a battery, this shows how full or empty it was throughout the day. It also highlights the lowest and highest battery levels as percentages.

FlexiO starts controlling your system immediately after activation. Your first savings calculation becomes visible after about 1 month, and grid balancing payouts arrive after 2-3 months. You'll see optimal results after 3-6 months, once the algorithm has learned your consumption pattern.

FlexiO offers 5 EV charging modes:
• Smart charging — charges faster when energy is cheap, slower when expensive (recommended)
• Eco charging — only charges when the price drops below the limit you set
• Peak avoidance — charges quickly without increasing your monthly capacity peak
• Solar charging — only uses excess solar energy
• Constant charging — charges at a fixed current you choose (ignores peak)
You can select your preferred mode in the MyFlexiO app under the EV tab.

Your password for the MyFlexiO app must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, and one special character (e.g., ?!@#).