How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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Why has my energy consumption or injection increased after participating in grid balancing?

Grid Balancing

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Your energy cost is temporarily higher because FlexiO charges or discharges faster during grid balancing, causing more energy to flow through your digital meter. The compensation you receive fully covers these additional costs, so your net benefit remains unchanged.

Why is a FlexiO rate variable? Are there also dynamic FlexiO rates?

FlexiO tariff is indeed on paper a variable tariff. Behind the scenes a FlexiO tariff is access to imbalance and dynamic day‑ahead markets.

The FlexiO tariff is therefore a tariff, with all the advantages of a dynamic tariff, but the price guarantee of a variable tariff!

At the end of the month, your actual energy position is calculated and you see the correction rule appear on your energy invoice. Also in the MyFlexiO App you see these amounts under your revenues.

Why is an ePOWR rate a variable rate?

Energy Tariffs

ePOWR variabel, ePOWR tarieven

The ePOWR rate from Trevion is officially classified as a variable rate because the energy market requires suppliers to label each rate strictly as fixed, variable, or dynamic. Although it is labeled variable on paper, behind the scenes it is a highly dynamic rate. With this ePOWR rate you get all the benefits of a dynamic rate while enjoying the peace of mind of a variable rate. The reason for choosing this “variable jacket” is that presenting the rate as variable means the customer does not have to constantly react to the signals of dynamic energy prices. Manual optimization would actually work against the revenues generated from ePOWR services. The EMS+ system handles everything fully automatically and efficiently.

Why is my invoice with FlexiO higher than my own consumption according to the MyFlexiO App?

This ticket has been forwarded to our second‑line support. My colleagues will thoroughly check your installation to determine the source of the problem.

Why is my net balancing temporarily interrupted?

Grid Balancing

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Your installation shows “temporarily interrupted” because LIFEPOWR automatically paused grid balancing due to an insufficient quality measurement. FlexiO remains active for savings. Balancing is checked weekly, and once the quality is sufficient again, you will receive an email and the grid balancing will reactivate automatically; no further action is required on your part.

If you want to investigate the cause yourself, check the following:
1. Is the FlexiObox online?
2. Is the control active? Look in the app to see if inverter and battery data are visible; if they are missing, check the physical connection and restart the router and inverter.
3. Is the P1 cable connected to both the digital meter and the FlexiObox (or dongle)? Verify via your utility account that the P1 port is active.
4. Ensure a direct Ethernet connection between FlexiObox, network switch, and inverter; avoid powerline adapters and Wi‑Fi extenders.

Why is so much energy being fed into the grid?

General

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Because your installation participates in rPOWR (FCR) and/or ePOWR (imbalance), energy is sometimes injected into the grid. With rPOWR this is mainly due to PV surplus and fast frequency reactions, where the battery is sometimes reserved for the FCR service.

With ePOWR an imbalance signal can cause the battery to discharge or the PV surplus to be exported directly.

In both cases low local consumption leads to injection of the excess power. FlexiO will always try to create the best possible financial benefit. Evaluate FlexiO not per action, but look at the overall financial picture (monthly, seasonal or yearly).

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