How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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How long does it take for FlexiO to learn my consumption pattern?

General

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Approximately a few weeks. FlexiO continuously learns your consumption habits, production patterns and behavior. In the first weeks you'll already see results, but the fine-tuning improves over time.

How long is the warranty on the FlexiObox?

FlexiObox & Hardware

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5 year warranty on FlexiObox hardware and 2 years on the power supply. In case of defect: contact support with FlexiObox ID + description of the problem. Replacement will be sent free of charge within the warranty period.

Is Energy Knights tariff compatible?

Energy Tariffs

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Yes, Energy Knights (Belpex-based tariff) is compatible. Select 'Energy Knights' in MyFlexiO app > Settings > Energy tariff. Correct configuration = better optimization.

Is Engie Empower Flextime supported by FlexiO?

Energy Tariffs

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No, there is currently no support for the Engie Empower Flextime contract. A fully dynamic contract (e.g., Engie Dynamic, Bolt, or Trevion) or an ePOWR rate provides more benefit, because FlexiO can then respond to all price fluctuations.

Is it safe to give my bank account number in the FlexiO app?

Account & Login

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Yes, it is safe to provide your bank account number in the FlexiO app. Your number is only used for the direct debit of your monthly subscription (with your explicit consent) and for payouts of net balancing income. The data is encrypted and sent to our servers; with only an account number, no one can take money from your account and we never ask for your password on a payment page. Additionally, you always receive an invoice in advance.

Is the dynamic tariff from Frank Energie supported?

Energy Tariffs

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Yes, every dynamic energy tariff is supported by FlexiO. You can set the correct tariff via the MyFlexiO app: open the app, go to Settings, select your FlexiObox, choose Energy Tariff and select ‘Frank Energie’ from the list.

An overview and accompanying explanation of all (in)compatible energy tariffs can be found in our knowledge base at the following link:

Is there a minimum battery capacity for FlexiO?

Compatibility

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Yes, minimum 5 kWh usable capacity is recommended. Smaller is possible, but savings/earnings are proportionally lower.

My activation code/temporary code has expired - how do I get a new one?

Account & Login

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If your activation code has expired, you can request a new one via the app or website. Go to the login page, click 'Forgot password' and follow the steps. If this doesn't work, contact support with your email address and we'll send a new activation link.

My battery shows 0W in the app while it is working

App & Visualization

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This may indicate a configuration problem or communication delay. First check if the installer has fully completed the configuration. If the battery is physically charging/discharging but the app shows 0W, there is probably a measurement issue. Contact your installer for support.

My digital meter is far from the house. Can FlexiO work?

Installation & Activation

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The maximum cable length for a wired P1 connection is 5 meters. If your meter is farther away, you can use a HomeWizard P1 Wi‑Fi dongle provided there is a good Wi‑Fi connection at the location of your digital meter. If that is not the case, you can opt to have a HomeWizard Eastron meter installed at the head of your fuse box, so the data is sent wirelessly to the FlexiObox. Make sure the FlexiObox is on the same network as your other devices.

You can contact a certified installer for this; an overview is available on our website:

Benefits

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Knowledge Base

Compatibility

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