Développez votre carrière. Façonnez l'avenir de l'énergie.

We are LIFEPOWR! A young and dynamic company, based in Antwerp, active in the energy transition sector and scaling up rapidly! We develop smart solutions to support the global shift to renewable energy. Our advanced algorithms deliver significant value for households, businesses, and society as a whole.

We virtually connect diverse energy sources such as batteries, electric vehicle chargers, and solar inverters to broader networks of aggregated flexible capacity, balancing energy demand and maximizing the impact of renewable energy. As a service company, we support both channel partners and energy market players,  including energy suppliers, DSOs, and TSOs, with access to flexibility and smart energy management.

We are looking for:

An experienced Operational Support Team Lead with a strong track record in building, optimizing, and scaling operational support processes to guarantee the performance and continuity of LIFEPOWR devices.

Key Responsibilities:

• Lead and further develop the Operational Support Team within the Operations organization
• Support organization: improve the 1st-line setup with an external contact center partner, implement Major Incident Management, define and guard SLAs, manage team workload, and continuously improve service quality
• Improve and automate processes across 1st-line, 2nd-line, and partner support desks, drive automation and integration of support systems
• Monitor and analyze Support KPIs, with customer satisfaction as a key focus
• Act as an escalation point and provide hands-on 1st- or 2nd-line support when needed
• Translate operational issues into actionable insights for Product & Engineering
• Provide regular operational reporting to management
• Define roles, responsibilities and growth paths within the teams
• Own and improve customer satisfaction metrics (e.g. NPS)
• Collaborate with Sales and Account Management to reduce churn

What we expect:

Soft Skills

• Strong analytical and problem-solving abilities
• Customer-oriented mindset with a passion for helping users and resolving issues
• Ability to ask critical questions and challenge assumptions to identify root causes
• High sense of ownership and drive to follow issues through to resolution
• Structured and detail-oriented approach to documenting processes and findings
• Collaborative attitude when coordinating with internal teams and external partners
• Comfortable working in a fast-paced scale-up environment
• Clear and professional communication skills in English and Dutch; French is a plus
• Ability to set clear expectations, goals and priorities for the team
• Strong sense of accountability, ensuring commitments are met
• Strong people management skills

Technical Skills

• Minimum 3 years of experience in a similar role
• Experience in technical support, operations, or a comparable environment (SaaS and/or IoT preferred)
• Familiarity with the renewable energy market or energy flexibility services is a strong advantage
• Experience with ticketing systems; knowledge of Odoo ERP is a plus
• Ability to read and interpret logs, performance metrics, and device telemetry

What we offer:

• Flexible working hours within a young, explorative, and fast-growing company.
• A friendly and dynamic team, united by a shared mission: delivering the best energy solutions.
• A creative environment where your commercial insights and contributions are highly valued, with room to shape strategies and make an impact.
• The opportunity to quickly take on significant responsibility in a rapidly scaling organization.
• A competitive compensation package, aligned with your experience, skills, and added value to the company.

We are LIFEPOWR! A young and dynamic company, based in Antwerp, active in the energy transition sector and scaling up rapidly! We develop smart solutions to support the global shift to renewable energy. Our advanced algorithms deliver significant value for households, businesses, and society as a whole.

We virtually connect diverse energy sources such as batteries, electric vehicle chargers, and solar inverters to broader networks of aggregated flexible capacity, balancing energy demand and maximizing the impact of renewable energy. As a service company, we support both channel partners and energy market players,  including energy suppliers, DSOs, and TSOs, with access to flexibility and smart energy management.

We are looking for:

An experienced Account Manager with a proven track record in B2B account management to help drive the commercial deployment of Lifepowr. In close collaboration with the commercial team and the CCO, you will play a key role in expanding our reseller network, managing strategic accounts, and turning market opportunities into tangible growth.

Key responsibilities:

• Act as the single point of contact (SPOC) for our resellers, providing commercial support in a highly technical environment.
• Support resellers with commercial initiatives such as info sessions, webinars, and sales trainings — occasionally during evenings or weekends.
• Help resellers maximize the potential of their own networks — identifying opportunities with both new and existing customers within their portfolio.
• Translate customer and market needs into concrete solutions and valuable product features together with our technical and operations teams.
• Intermediate between customers and the LIFEPOWR operations team on technical questions and support requests.
• Manage commercial projects and ensure smooth execution and follow-up of customer engagements.
• Support contract handling and basic commercial administration (e.g., agreements, invoices, reporting).

What we expect:

Soft Skills

• A natural organiser, capable of managing multiple accounts, priorities, and sales processes efficiently.
• Highly motivated, with a strong commercial drive and a proven ability to successfully manage B2B accounts (minimum 5 years’ experience).
• Able to work independently, take ownership of deals, and make impactful decisions confidently.
• Excellent communicator, skilled in telling compelling stories that engage customers and partners.
• Proactively nurtures and grows relationships with partners, anticipating their needs to ensure long-term satisfaction.
• Strong administrative skills, keeping client records, files, and CRM systems accurate and up to date.
• Demonstrates creativity and resourcefulness in developing solutions and pursuing new business opportunities.
• Results-oriented, thriving under deadlines while maintaining focus on delivering measurable outcomes.
• Conscientious and detail-oriented, delivering high-quality results while balancing time and resource constraints.

Technical Skills

• Strong understanding of business economics, with solid market knowledge in renewable energy and digital solutions.
• Strong technical knowledge of renewable energy systems, driven by genuine interest and enthusiasm for complex solutions.
• Solid grasp of marketing fundamentals and how they support sales and account management strategies.
• Proficient in digital platforms, CRM systems, and project management tools to structure and track commercial processes. (Experience with Odoo is a plus.)
• Strong analytical skills, able to interpret data to make informed decisions and optimize account performance.
• Fluent in English and Dutch, both written and spoken; French is a plus.
• Experienced in reporting results and progress against KPIs in a timely and accurate manner.
• Comfortable managing a large portfolio of accounts while maintaining attention to detail and high service quality.
• Technical affinity to understand complex products and translate them into value for clients.
• Open to exploring new, highly technical markets and leveraging acquired knowledge for commercial purposes (e.g., trainings, workshops, or client presentations).

What we offer: 

• Flexible working hours within a young, explorative, and fast-growing company.
• A friendly and dynamic team, united by a shared mission: delivering the best energy solutions.
• A creative environment where your commercial insights and contributions are highly valued, with room to shape strategies and make an impact.
• The opportunity to quickly take on significant responsibility in a rapidly scaling organization.
• A competitive compensation package, aligned with your experience, skills, and added value to the company.

Ready to make an impact in the energy transition? Submit your CV and motivation letter via https://www.lifepowr.io/careers  and take the next step in your career with LIFEPOWR.